Shipping policy

Shipping & Delivery Policy

Last Updated: August 2026

At Auralith, every order is prepared with care to celebrate the stories and bonds we share with our dogs.

Many of our products are made to order, which means production begins after your order is successfully placed and confirmed.

Please read this Shipping & Delivery Policy before placing your order so you understand our production, shipping, and delivery process.

1. Where We Deliver

Auralith currently delivers to serviceable locations across India.

Delivery availability depends on the serviceability of your PIN code by our courier and fulfilment partners.

Certain remote or restricted locations may not currently be serviceable.

If we are unable to fulfil or deliver an order to the address provided, we will contact you using the details associated with your order.

2. Made-to-Order Production

Many Auralith products are produced specifically after an order is placed.

This means your order normally goes through two separate stages:

Order Confirmed → Production & Quality Processing → Shipment → Delivery

Production time is separate from courier transit time.

Because products are made to order, they may not be dispatched immediately after your order is placed.

3. Order Processing & Production Time

After your order is successfully confirmed, it is sent for processing and production.

Our typical production and processing time is approximately:

2–5 business days

This is an estimated timeframe and may vary depending on:

  • product type;

  • order volume;

  • printing requirements;

  • quality checks;

  • seasonal demand;

  • festivals;

  • public holidays;

  • production capacity; or

  • circumstances outside our reasonable control.

Once production and applicable quality checks are completed, your order will be handed over to a courier partner for delivery.

4. Estimated Delivery Time

After dispatch, most orders are typically delivered within approximately:

3–7 business days, depending on the destination and courier serviceability.

Therefore, customers should consider both:

Production Time + Shipping/Transit Time

when estimating the overall time required to receive an order.

For example:

2–5 business days production + approximately 3–7 business days transit

Actual delivery times may be shorter or longer depending on your location and circumstances affecting the courier network.

Delivery timelines displayed on the website are estimates and not guaranteed delivery dates, unless we expressly state otherwise.

5. Weekends & Public Holidays

Business days generally exclude Sundays and applicable public holidays.

Orders placed during weekends, public holidays, major festivals, or periods of unusually high demand may require additional processing time.

6. Shipping Charges

Auralith currently offers free standard shipping across India on all eligible orders, with no minimum order value.

No standard shipping charge is added to eligible domestic orders at checkout.

If Auralith introduces any optional premium, expedited, or special delivery service in the future, any applicable additional charge will be clearly disclosed before the customer completes the order.

7. Cash on Delivery

Cash on Delivery (“COD”) may be available for eligible products, orders, and serviceable PIN codes.

COD availability may depend on:

  • delivery location;

  • order value;

  • courier availability;

  • previous delivery history; and

  • fraud or risk checks.

We may contact you by phone, SMS, WhatsApp, email, or another available method to confirm a COD order where necessary.

Auralith reserves the right to restrict or disable COD for certain orders or locations where reasonably necessary.

8. Order Tracking

Once your order has been dispatched, tracking information will normally be made available through one or more of the following:

  • email;

  • SMS;

  • WhatsApp;

  • your order-status page; or

  • another communication method available to Auralith.

Tracking information may take some time to update after the courier partner receives the shipment.

Please allow reasonable time for the courier's tracking system to reflect the latest shipment status.

9. Correct Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully verify:

  • recipient's full name;

  • mobile number;

  • house/flat number;

  • building name, where applicable;

  • street/road;

  • locality;

  • landmark, where useful;

  • city;

  • state; and

  • PIN code.

Auralith will not be responsible for delivery problems caused by materially incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

10. Changing Your Shipping Address

If you notice an error in your shipping address after placing an order, please contact Auralith as soon as possible.

We will make reasonable efforts to update the address if the order has not yet entered a stage where modification is no longer possible.

Once an order has been processed, packed, dispatched, or handed over to the courier, we may not be able to change the delivery address.

11. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating procedures.

Please ensure:

  • your phone number is active;

  • someone is available to receive the shipment; and

  • the courier can reasonably locate the delivery address.

If the courier cannot successfully deliver your order, the shipment may eventually be marked for Return to Origin (RTO).

12. Return to Origin (RTO)

A shipment may be returned to the fulfilment facility if delivery cannot be completed due to circumstances such as:

  • incorrect or incomplete address;

  • customer being unavailable;

  • customer being unreachable;

  • repeated unsuccessful delivery attempts;

  • refusal to accept the shipment;

  • COD order refusal; or

  • other delivery-related circumstances.

If an order is returned because of incorrect information provided by the customer, customer unavailability, or refusal to accept delivery, additional shipping or re-shipping charges may apply if the customer requests another delivery attempt.

If the return results from a verified courier, fulfilment, or Auralith error, the case will be reviewed separately and an appropriate resolution will be provided.

13. Refused Cash on Delivery Orders

Please place a COD order only if you genuinely intend to receive and pay for the shipment.

Repeated refusal of confirmed COD orders may result in Auralith restricting COD availability for future orders associated with the relevant customer information, where reasonably necessary to prevent misuse or avoidable logistics costs.

Customers may still be able to place eligible prepaid orders.

14. Delayed Shipments

While we make reasonable efforts to have orders delivered within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • high seasonal demand;

  • festivals;

  • severe weather;

  • transportation disruptions;

  • courier network delays;

  • strikes or operational disruptions;

  • remote delivery locations;

  • incorrect addresses;

  • public holidays;

  • natural disasters;

  • government restrictions; or

  • other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact Auralith with your order number so we can investigate the shipment status with the relevant fulfilment or courier partner.

Nothing in this section limits any remedy available to you under applicable consumer law.

15. Lost Shipments

If tracking information indicates an unusual delay or you believe your shipment may have been lost in transit, please contact us.

We will investigate the matter with our courier or fulfilment partner.

Where a shipment is verified as lost because of circumstances attributable to the courier, fulfilment partner, or Auralith, we will provide an appropriate resolution, which may include replacement or refund, depending on the circumstances.

16. Damaged Packages

If your package appears visibly damaged when delivered, please inspect it carefully.

We strongly recommend recording an unboxing video from the beginning of opening the package, particularly where the external packaging appears damaged.

If the product inside is damaged, defective, materially misprinted, or incorrect, please contact Auralith within the timeframe specified in our Return & Refund Policy.

Please retain:

  • the product;

  • original packaging;

  • shipping label;

  • photographs; and

  • unboxing video, where available,

until the issue has been resolved.

17. Incorrect Product Delivered

If you receive a product, design, size, or colour different from what you ordered, please contact Auralith within the period specified in our Return & Refund Policy.

Once verified, we will provide an appropriate resolution without charging you additional product or shipping costs where the error is attributable to Auralith or our fulfilment partners.

18. Multiple Products in One Order

If your order contains multiple products, they may occasionally be produced, packed, or shipped separately.

As a result, products from the same order may arrive:

  • in separate packages;

  • through different tracking numbers; or

  • on different delivery dates.

If this occurs, you will not be charged additional shipping solely because Auralith or our fulfilment partner chose to split the shipment, unless otherwise clearly disclosed before purchase.

19. Festival & Seasonal Orders

During major festivals, promotional events, seasonal collections, and periods of high demand, production and courier networks may experience increased volumes.

Customers purchasing products for a particular festival, celebration, birthday, trip, or other time-sensitive occasion should place their orders as early as possible.

Any festival delivery cut-off dates communicated by Auralith are based on expected production and courier timelines.

Unless expressly stated as a guaranteed delivery commitment, such dates should be treated as estimates.

20. Delivery Before a Specific Date

If you require a product before a particular event or date, please consider the estimated production and delivery timelines before ordering.

Auralith cannot guarantee delivery before a customer's personal deadline unless such guarantee has been expressly provided by Auralith for that specific order.

21. Order Cancellation Before Shipment

Because many Auralith products are made to order, production may begin shortly after your order is confirmed.

If you wish to cancel or modify your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate the request if production or fulfilment has not yet progressed beyond the point where cancellation or modification is possible.

Please refer to our Return & Refund Policy for further details.

22. Customer Support for Shipping Issues

If you need assistance with your shipment, please contact us with:

Subject: Shipping Support – Order #[Your Order Number]

Please include:

  • your full name;

  • order number;

  • registered phone number or email;

  • tracking number, if available; and

  • a brief description of the issue.

Customer Support Email: support@auralith.co.in

Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

23. Policy Updates

Auralith may update this Shipping & Delivery Policy from time to time to reflect changes in:

  • fulfilment operations;

  • courier partners;

  • shipping rates;

  • serviceable locations;

  • COD availability;

  • business practices; or

  • applicable legal requirements.

The latest version of this policy will be displayed on this page.

Changes will apply prospectively as appropriate.

24. Contact Us

For questions regarding shipping or delivery, please contact:

Auralith

Website: https://auralith.co.in/
Email: support@auralith.co.in
Correspondence Address: 9-9-24/D, Reddy Colony, Champapet, Hyderabad, Telangana-500059.

For other customer-service or grievance information, please refer to our Contact Information page.

Auralith
Wear Your Dog Story.