Return & Refund Policy

Last Updated: August 2026

At Auralith, every product is created to celebrate the special bond between people and their dogs. As a made-to-order brand, each item is produced specifically after your order is placed rather than being taken from mass-produced inventory.

We carefully check our products and work with our fulfilment partners to ensure your order reaches you in excellent condition. However, if something goes wrong, we're here to help.

1. Made-to-Order Products

Auralith products are made to order specifically for each customer.

Because each product is produced after an order is placed, we generally cannot accept returns, exchanges, or refunds for:

• change of mind;

• dislike of the product after delivery;

• incorrect size selected by the customer;

• incorrect colour selected by the customer;

• accidental or incorrect orders placed by the customer; or

• personal preference.

We strongly recommend reviewing the product description, colour selection and size chart carefully before completing your purchase.

Your statutory rights in relation to defective, damaged, incorrect, deficient, or materially misdescribed products are not affected by this policy.

2. Damaged, Defective, Misprinted or Incorrect Products

If you receive a product that is:

• damaged on arrival;

• defective;

• incorrectly printed;

• significantly misprinted;

• different from the product or variant you ordered; or

• otherwise materially different from what was advertised,

Please notify Auralith within 7 days of delivery so that we can investigate and resolve the issue promptly. Nothing in this policy limits any rights or remedies available to you under applicable consumer law.

Once the issue has been verified, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

There will be no additional product or shipping charge to you where the issue has resulted from a verified manufacturing, printing, fulfilment, or order error attributable to us or our fulfilment partners.

3. Evidence Required for Damaged or Defective Products

To help us investigate and resolve the issue quickly, please provide:

• your order number;

• clear photographs of the product;

• clear photographs showing the defect, damage, or incorrect print;

• photographs of the original packaging and shipping label; and

• an unboxing video, where available.

We strongly recommend recording a short unboxing video when opening your Auralith package, particularly if the outer packaging appears damaged.

Please retain the product and its original packaging until your claim has been resolved.

4. Size Exchanges

Because Auralith products are made to order, we currently do not offer returns or free exchanges when an incorrect size has been selected by the customer.

Please check the size chart available on the relevant product page before ordering.

If the product delivered is labelled with a different size from the size you ordered, or there is a material manufacturing discrepancy, please contact us within 7 days of delivery and we will investigate the issue.

Minor variations in garment measurements may occur as part of the manufacturing process.

5. Colour & Print Variations

Colours displayed on phones, computers and other screens can vary depending on screen brightness, display calibration and device settings.

Print-on-demand production can also result in minor variations in colour, positioning and print appearance between individual products.

Reasonable minor variations that do not materially affect the product are not normally considered defects.

However, if you believe your product has a significant printing or manufacturing issue, please contact us with photographs and we will review it.

6. Incorrect Product Received

If Auralith sends you a product, design, colour, or size different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate replacement or refund at no additional product or shipping cost to you.

7. Refunds

Where a refund is approved, it will be processed to the original payment method used for the purchase, wherever applicable.

Once processed by us, the time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment provider.

We will notify you when an approved refund has been initiated.

8. Cash on Delivery Orders

For eligible Cash on Delivery (COD) refunds, we may request appropriate bank or UPI details from the customer because there is no original online payment method to which the amount can automatically be returned.

Such information will only be used for processing the approved refund.

9. Order Cancellations

Because our products are made to order, production may begin shortly after an order is confirmed.

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate the request if production or fulfilment has not yet begun.

Once an order has entered production or has been shipped, cancellation or modification may no longer be possible.

10. Incorrect Address or Contact Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

• recipient name;

• mobile number;

• house/flat number;

• street and locality;

• city;

• state; and

• PIN code.

If you notice an error after placing your order, contact us immediately.

Once an order has been shipped, we may not be able to modify the delivery address.

Additional shipping charges may apply if an order needs to be re-shipped because incorrect or incomplete information was provided at checkout.

11. Failed Delivery / Return to Origin (RTO)

Orders may be returned to the fulfilment facility if delivery cannot be completed because of circumstances such as:

• incorrect or incomplete address;

• customer being unavailable;

• customer being unreachable;

• refusal to accept the shipment; or

• other delivery issues outside Auralith's reasonable control.

If an order is returned due to customer-provided incorrect information or refusal/non-availability, additional charges may apply if the customer requests re-shipment.

Cases involving courier or fulfilment errors will be reviewed separately and handled according to the circumstances.

12. Products Damaged After Delivery

Auralith cannot provide refunds or replacements for damage resulting from:

• improper washing or drying;

• failure to follow garment care instructions;

• accidental damage;

• misuse;

• normal wear and tear; or

• damage caused while opening the package with scissors, knives, or other sharp objects.

Please follow the care instructions provided with or displayed for the product.

13. How to Request a Replacement or Refund

If there is an issue with your order, please contact us with:

Subject: Return/Replacement Request – Order #[Your Order Number]

Include:

1. Your full name

2. Order number

3. Product name

4. Description of the issue

5. Clear photographs of the product and issue

6. Photographs of the packaging

7. Unboxing video, where available

Our team will review your request and contact you regarding the next steps.

Customer Support Email: support@auralith.co.in
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Auralith
Website: https://www.auralith.co.in
Correspondence Address: 9-9-24/D, Reddy Colony, Champapet, Hyderabad, Telangana - 500059.

Please do not send any product back without first contacting Auralith and receiving return instructions from our support team. Products returned without prior instructions may not be accepted or processed.

14. Our Commitment

Auralith is built around the stories and relationships we share with our dogs, and we want every order to reflect the care behind that idea.

If we make a mistake, or you receive a genuinely damaged, defective, incorrect, or materially misprinted product, we will work with you to make it right.

Auralith
Wear Your Dog Story.